Effective Date: April 10, 2026
Last Updated: April 10, 2026
Welcome to FoodMe Global ("FoodMe," "we," "our," or "us"). These Terms and Conditions ("Terms") govern your access to and use of the FoodMe websites located at foodme.mobi and foodmeglobal.in (collectively, the "Website"), as well as our mobile applications, cloud-based point-of-sale (POS) system, restaurant management software, delivery management platform, and all related services (collectively, the "Services").
FoodMe Global (1869831 Ontario Inc.) is a global B2B SaaS leader specializing in comprehensive restaurant management solutions. We bridge the gap between technology and hospitality, supporting restaurant partners across North America and beyond with innovative, data-driven tools for the modern enterprise.
By accessing or using our Website or Services, you acknowledge that you have read, understood, and agree to be bound by these Terms, as well as our Privacy Policy. If you do not agree to these Terms, you must not access or use our Website or Services.
FoodMe provides a comprehensive restaurant management platform that includes:
FoodMe operates on a zero-commission model. We do not charge commissions on orders placed through our platform. Restaurant Partners pay subscription fees and/or setup fees as outlined in their individual service agreements. Standard payment processing fees apply through integrated payment gateways.
To become a Restaurant Partner, you must:
Customers using Restaurant Partner apps must:
General visitors to our Website may browse informational content without creating an account, subject to these Terms and our Privacy Policy.
Restaurant Partners and authorized users must create accounts to access certain features of the Platform. You agree to:
You may delete your account at any time by following the process outlined in our Privacy Policy. FoodMe reserves the right to suspend or terminate accounts that violate these Terms or for any other reason at our sole discretion, with or without notice.
You may use the FoodMe Platform and Services solely for their intended commercial or personal purposes in accordance with these Terms.
You agree NOT to:
Restaurant Partners agree to:
Restaurant Partners retain ownership of their brand names, logos, and trademarks. By using FoodMe, you grant us a limited, non-exclusive license to use your branding materials solely for the purpose of providing the Services, including creating your self-branded app and marketing your restaurant.
Restaurant Partners are solely responsible for the accuracy of all information entered into the Platform, including menus, prices, item descriptions, allergen information, and nutritional data.
FoodMe facilitates order transmission between Customers and Restaurant Partners. The contractual relationship for food orders exists directly between the Customer and the Restaurant Partner. FoodMe is not a party to this transaction.
Payment transactions are processed through integrated third-party payment gateways. Restaurant Partners are responsible for payment processing fees charged by these providers. FoodMe does not store complete credit card information.
Order cancellation and refund policies are determined by individual Restaurant Partners. FoodMe provides the technological tools to facilitate these processes but does not mandate specific refund policies. Disputes regarding orders should be resolved directly between Customers and Restaurant Partners.
In-app tips collected through the Platform are processed through the Restaurant Partner's payment gateway and are transmitted directly to the Restaurant Partner, minus applicable payment processing fees.
FoodMe enables integration with third-party delivery services and supports Restaurant Partners in managing their own delivery operations. We do not directly employ or manage delivery personnel.
Restaurant Partners are responsible for:
FoodMe is not liable for delivery delays, incorrect deliveries, or food quality issues during transit. Such matters should be resolved between the Customer and the Restaurant Partner.
All content, features, and functionality of the FoodMe Platform, including but not limited to software code, text, graphics, logos, icons, images, audio clips, video clips, data compilations, and the overall "look and feel" of the Platform, are owned by FoodMe Global or its licensors and are protected by Canadian and international copyright, trademark, patent, trade secret, and other intellectual property laws.
The FoodMe name, logo, and all related product and service names, design marks, and slogans are trademarks of FoodMe Global or its affiliates. You may not use these marks without our prior written permission.
If you submit comments, reviews, feedback, or other content to the Platform, you grant FoodMe a worldwide, non-exclusive, royalty-free, perpetual, and transferable license to use, reproduce, distribute, prepare derivative works of, display, and perform such content in connection with the Platform and FoodMe's business.
If you believe that any content on the Platform infringes your copyright, please contact us at [email protected] with detailed information about the alleged infringement.
Our collection, use, and disclosure of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference. By using the Platform, you consent to such collection, use, and disclosure.
Restaurant Partners retain ownership of their customer data, transaction history, and business analytics. FoodMe uses this data solely to provide the Services and may use aggregated, anonymized data for analytics and platform improvement.
FoodMe implements reasonable technical and organizational measures to protect data against unauthorized access, loss, or destruction. However, no system is completely secure, and we cannot guarantee absolute security.
Data retention and deletion procedures are outlined in our Privacy Policy. Users may request account deletion as described in the Privacy Policy.
Restaurant Partners pay subscription fees as outlined in their individual service agreements. Fees may include:
Standard payment processing fees apply and are charged directly by the payment gateway provider, not by FoodMe. These fees typically range from 2.5% to 3.5% per transaction, depending on the payment processor and card type.
FoodMe operates on a zero-commission model. We do not charge commissions or take a percentage of food order revenue. Restaurant Partners receive 100% of order revenue (minus payment processing fees).
Unless otherwise specified in your service agreement:
All fees are exclusive of applicable taxes. You are responsible for all sales, use, GST, HST, and other taxes or duties imposed by governmental authorities.
Setup fees and custom development costs are generally non-refundable. Subscription fees may be prorated in case of early termination, subject to the terms of your service agreement.
FoodMe strives to provide reliable, uninterrupted service. However, we do not guarantee that the Platform will be available 100% of the time. The Platform may be unavailable due to:
FoodMe provides technical support to Restaurant Partners via email at [email protected] and phone at +1-647-873-6070. Support hours and response times are outlined in your service agreement.
FoodMe reserves the right to modify, update, or discontinue features of the Platform at any time. We will make reasonable efforts to notify Restaurant Partners of significant changes that may affect their operations.
The FoodMe Platform integrates with various third-party services, including:
Your use of third-party services is subject to their respective terms and conditions and privacy policies. FoodMe is not responsible for the practices, policies, or actions of third-party providers.
The Platform may contain links to third-party websites or services. These links are provided for convenience only. FoodMe does not endorse or assume responsibility for the content or practices of linked sites.
THE FOODME PLATFORM AND SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR COURSE OF PERFORMANCE.
FoodMe does not warrant that:
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, FOODME GLOBAL, ITS OFFICERS, DIRECTORS, EMPLOYEES, AFFILIATES, AGENTS, AND LICENSORS SHALL NOT BE LIABLE FOR:
IN NO EVENT SHALL FOODME'S TOTAL LIABILITY TO YOU FOR ALL DAMAGES, LOSSES, AND CAUSES OF ACTION EXCEED THE AMOUNT PAID BY YOU TO FOODME IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM, OR CAD $1,000, WHICHEVER IS LESS.
FoodMe is a technology platform and is not responsible for food preparation, quality, safety, allergen information, or accuracy of nutritional data. These are the sole responsibility of the Restaurant Partner. Customers with food allergies or dietary restrictions should contact the restaurant directly before ordering.
Some jurisdictions do not allow the exclusion of certain warranties or limitation of liability for incidental or consequential damages. In such jurisdictions, the above limitations may not apply to you.
You agree to defend, indemnify, and hold harmless FoodMe Global, 1869831 Ontario Inc., and our respective officers, directors, employees, contractors, agents, licensors, suppliers, and affiliates from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or relating to:
These Terms remain in effect for as long as you access or use the Platform or maintain an account with FoodMe.
You may terminate your account at any time by following the account deletion process outlined in our Privacy Policy or by contacting support. Termination does not relieve you of obligations for fees incurred prior to termination.
FoodMe reserves the right to suspend or terminate your access to the Platform immediately, without prior notice or liability, for any reason, including but not limited to:
Upon termination:
These Terms shall be governed by and construed in accordance with the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to its conflict of law provisions.
Any legal action or proceeding arising out of or relating to these Terms or the Platform shall be instituted exclusively in the courts located in Hamilton, Ontario, Canada. You consent to the personal jurisdiction of such courts and waive any objection to venue in such courts.
Before initiating formal legal proceedings, parties agree to attempt to resolve disputes informally by contacting FoodMe at [email protected] and allowing thirty (30) days for good-faith negotiation.
If informal resolution fails, disputes may be resolved through binding arbitration administered by the ADR Institute of Canada in accordance with its Commercial Arbitration Rules. Arbitration shall take place in Hamilton, Ontario, and shall be conducted in English.
To the extent permitted by law, all claims must be brought in the parties' individual capacity and not as a plaintiff or class member in any purported class, collective, or representative proceeding.
These Terms, together with our Privacy Policy and any service agreements you have entered into with FoodMe, constitute the entire agreement between you and FoodMe regarding the Platform and supersede all prior agreements and understandings.
FoodMe reserves the right to modify these Terms at any time. We will notify users of material changes by posting the updated Terms on our Website with a new "Last Updated" date. Your continued use of the Platform after changes are posted constitutes acceptance of the modified Terms.
No waiver of any term or condition shall be deemed a further or continuing waiver of such term or any other term. FoodMe's failure to assert any right or provision under these Terms shall not constitute a waiver of such right or provision.
If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.
You may not assign or transfer these Terms or your account without FoodMe's prior written consent. FoodMe may assign these Terms or delegate any of its obligations without restriction.
FoodMe shall not be liable for any failure or delay in performance due to circumstances beyond its reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, labor disputes, government actions, internet or telecommunications failures, or power outages.
These Terms are drafted in English. Any translations are provided for convenience only. In case of conflict between the English version and any translation, the English version shall prevail.
Section headings in these Terms are for convenience only and shall not govern the meaning or interpretation of any provision.
Nothing in these Terms creates any partnership, joint venture, agency, franchise, sales representative, or employment relationship between the parties.
FoodMe is committed to making our Platform accessible to users with disabilities. If you experience any difficulty accessing any part of the Platform, please contact us at [email protected] and we will work with you to provide the information or service you seek through an alternative communication method.
The Platform may be subject to Canadian export control laws and regulations. You agree to comply with all applicable export and re-export control laws and regulations and will not transfer, or encourage, assist, or authorize the transfer of the Platform to a prohibited country or otherwise in violation of such laws or regulations.
If you have any questions about these Terms and Conditions, please contact us:
FoodMe Global
1869831 Ontario Inc.
Hamilton Office:
435 Nebo Rd
Hamilton, Ontario L8W 3P4
Canada
Oakville Office:
1618 Greenbriar Dr
Oakville, ON L6M 1Y2
Canada
Phone: +1-647-873-6070
Email: [email protected]
Website: https://foodme.mobi | https://foodmeglobal.in
By using the FoodMe Platform, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.
